COVID-19 – latest on Branch services

This is the latest news on how COVID-19 is affecting our Branch services.

Last updated: 10th May 2022

This information will be updated as and when necessary.

Martlesham Animal Centre:

Our rehoming centre remains closed to the public, and we will continue to operate by appointment only

If you’re looking to re-home an animal, please visit our website www.rspca-suffolkcentral.org.uk and call us on 0300 999 7321 if you see someone you are interested in adopting.

If you need to rehome your pet, please call the centre  on 0300 999 7321 to discuss how we can help.

If you have another animal related emergency, please call 0300 1234 999. Lines are manned between 7am and 10pm.

If you have found injured or unwell wildlife, please call the National RSPCA Control Centre on 0300 1234 999.

Our Vet Clinic:

Our clinic is open however we have kept the following provisions in place to keep our customers, staff and vets as safe as possible:

• We will open the door no earlier than 11.30am, you must have arrived by 1pm in order to see a vet.
• We require all clients to wear a face covering when attenting the clinic and during your consultation with the vet, unless medically exempt.
• Clinic clients will continue to be allowed inside our waiting room, in limited numbers, to ensure we comply with social distancing (only one person per pet).
• There are further waiting areas outside the Clinic (clients will be seen on a first come, first served basis). Please bear in mind if the weather is bad there is a limited sheltered waiting area.
• For hygiene purposes there will only be a few chairs provided, if you require seating please notify one of the Clinic staff.
• Our vet reserves the right to see clients in a specified areas outside the consultation room. This is both for the safety of our staff and clients.
• Owners with pets on long term medications can order repeat prescriptions providing their pet has been seen by the vet within the last 6 months, these can now be collected from the Clinic between 12 – 1pm on Tues and Fri, we will only post out medications for patients who are shielding.
• If your pet has not seen a vet in the last six months and you need medical treatment you will need to bring your pet to the clinic for a health check and examination
• Wherever possible we encourage card/contactless payments.

Our team:

We continue to take the threat posed by COVID-19 extremely seriously.

We are closely monitoring the ongoing situation and will continue to follow advice from the UK Government. As always, the safety and wellbeing of our staff, volunteers, the public, and the animals in our care, is first and foremost.  We are taking all necessary steps to ensure we are able to protect their health and safety both now and in the future.

All staff members are being extra diligent in terms of self-care and personal hygiene.